Job Description

Description

Position at Thrive Pet Healthcare

Veterinary Practice Manager-Thrive Pet Healthcare Elmhurst

Elmhurst, IL

Full-time

We are seeking a dynamic and motivated Veterinary Practice Manager to join our team!

Established in 2022, we are dedicated to serving our community with excellence!  We are looking for a Practice Manager to ensure an excellent operational experience for hospital team members and clients. Partner closely and consistently with the regional director and champion hospital culture and success.

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.  

PM oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures. 

Responsibilities:

• Communicates the practice’s values and mission to the team. Motivates staff and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements:

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills
• A commitment to outstanding client service.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

Benefits – our care in action: 

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include: 

• Competitive compensation--$60,000-$68,000 - based on experience
• ​​​​​​Paid time offincluding 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions 
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​ 
• Pet perksinclude free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations 
• Generously subsidized backup and ongoing care support for children, adults, and pets 
• Mental health benefits including coaching and therapy sessions 
• 401k with employer contribution and no waiting period 
• Continuing education and development support through our library of free CE courses and paid time off to complete 

 Compensation is negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

 At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

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