Senior Store Operations Initiatives Manager
The Senior Store Operations Initiatives Manager
will support and assist the EVP of Stores and Stores team to ensure that critical stores initiatives, priorities and project timelines are established, communicated, tracked and achieved. Focus of these will be on key initiatives that help drive sales, improve store efficiencies and overall profitability across all brands.
Primary Responsibilities
• Facilitator/Owner of consolidated and detailed project timelines for large scale or critical projects approved by head of stores. Effectively and efficiently maintains timeline details, due dates, tracking of progress, key points and deliverables. Drives results by proactively inquiring about progress/status and any at risk or past due dates.
• Leads planning and delivery of a wide range of information gathering and stakeholder consultation activities to specify, negotiate, and agree on program and project deliverables, ensuring integration across the team.
• Manages project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives.
• Ensures that risks, issues, dependencies, and constraints are managed appropriately at project level. Where risks or issues threaten delivery of the project, recommends and gains agreement on recovery plan.
• Establishes and maintains key points of record for any project updates with internal teams and Senior Leadership Team. Works closely and effectively with the Store Operations executive team and cross-functionally, attends meetings to identify and manage critical takeaways on projects and facilitates dedicated project meetings.
• Specifies the project review process and leads its delivery to ensure that stakeholders are able to evaluate progress and agree on change at appropriate points.
• Develops simple and effective tracking tools and summaries. Identifies ways to gather and provide frequent updates without causing heavy workload on themselves or the team. Provides regular status updates on priorities by department to be used by EVP and VP to prioritize work and focus for the team.
Core Competencies & Accomplishments
• 5+ years of retail or retail stores and operations related experience with solid understanding of store operations, construction, with experience managing multiple projects and timelines.
• Produces Results, Self-Driven, Takes Accountability, Drives Improvement, Thinks Critically, Works Collaboratively, Prioritizes Customers, Maintains Confidentiality, Influential, Effective and Professional Communications.
• Works effectively with cross-functional groups and with competing priorities and builds trusted relationships.
• Strong computer literacy and presentation skills, Microsoft Office including advanced Excel and PowerPoint, experience working in project management software a plus but not required.
• High School degree or equivalent experience, Bachelors’ degree preferred.
What you get
We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
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