Job Description
Overview At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description The Regional Repair Center Technician will maintain, repair and support instruments.
- Meet service targets and KPI’s in relation with maintaining high customer satisfaction
- Maintain, repair and support instruments
- Take responsibility for the whole repair / check process from stock-receipt until good issue
- Work according to TQM/FDA rules and follow TQM/FDA processes and SOP’s
- Utilize the relevant database to input and provide information that will increase effectiveness
- Utilize all available tools such as Service Reporting, Spare Part & Service Manuals, ISI Notes, etc.
- Give active feedback to the team/management
- Manage effective available time and resources
- Represent QIAGEN Repair Center as a high quality customer satisfaction department
- Valid drivers license and willingness to travel occasionally
Position Requirements - Preferably technical education in Electronics/Mechanics, preferable Automation or Medical Diagnostic devices
- 1 to 3 years service and support experience in a comparable position within the after sales service business, preferable in the Life Science/Medical Diagnostics industry/markets, or equivalent experience maintaining instrumentation in the Life Science/Medical Diagnostics fields
- Good computer skills such as MS Office knowledge
- Experience maintaining instrumentation in the Life Science/Medical Diagnostics fields
Personal Requirements - Written and verbal English language communication skills
- Good interpersonal skills
- Ability to work both independently and in a structured working environment
- Minimal travel required (up to 10%)
- Ability to lift ~50lb or 25kgs.
The estimated base salary range for this position is $55,000 - $64,000. Compensation will be based on the candidate’s experience, skills, geographic location, and other job- related factors. In addition to base salary, we offer a total compensation package that includes a bonus plan, overtime potential, and generous benefits.
What We Offer At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including but not limited to assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
QIAGEN complies with applicable laws regarding the confidentiality of employee health information and the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Candidates who require accommodation should contact Benefits@QIAGEN.com . This policy is part of QIAGEN’s ongoing efforts to support public health efforts and to ensure the safety and-well-being of its employees, customers, business partners, and community.
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