Job Description

Tierra Environmental Services, Inc, a Midwest leader in vacuum truck services, is currently seeking an experienced Router/Dispatcher in our East Chicago, IN location. to serve as the primary contact for all Field Technicians for service work performed daily. Responsible for ensuring the completion and resolution of all work orders in the company database daily. The successful candidate will provide phone updates with field personnel; monitor, report, and clear all service calls, taking appropriate actions to respond to complaints or questions accordingly.

 
Essential functions of the position include, but are not limited to the following: 

• Creation and adjustment of work orders as needed.
• Maintenance of the customer database by making correct and timely entries during and immediately following each customer contact.
• Timely updates of actions and events in the field that may impact customers.
• Maintain the scheduling calendar.
• Communicate effectively with the management regarding customer concerns.
• Identify and expedite emergencies, reacting quickly under a diverse set of circumstances.
• Perform callbacks when reorganizing service schedules and verify when customer is available for service
• Provide courteous and helpful assistance to customers and prospective customers by maintaining current knowledge of the company’s general operating procedures.
• Routing and monitoring work orders to technicians to accommodate customer needs.
• Perform other related duties and tasks as assigned or as become evident.

Required Skills/Experience:

• Superior telephone skills, organizational skills, and communication skills, both written and verbal.
• Ability to work flexible and extended hours occasionally as needed.
• Must be high energy, positive attitude and comfortable in team environment.

If you are a self-motivated, reliable, team player, please forward your resume to jstein@tierra-environmental.com or apply in person at 3821 Indianapolis Blvd. East Chicago, In

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