Job Description

Description and Requirements

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

The Sr. Manager, Technology Vertical GTM will be responsible for expanding TELUS Digital’s market share in the tech sector by developing and executing a comprehensive GTM program. This role holds a revenue influence target and requires cross-functional collaboration to tailor solutions, define sales plays, drive demand generation and assist in strategic pitches. The ideal candidate is someone who can blend deep domain knowledge in the tech startup/scaleup space with sophisticated business development capabilities. As an expert storyteller, you will engage clients with thought leadership, while also shaping our presence at industry events. 

Responsibilities include:

• Define and execute an end-to-end Go-To-Market program for the Technology vertical; from target to advocate

• Leverage deep understanding of Tech funding (seed to IPO), product-market fit, and scaling pain points (e.g., onboarding bursts, support spikes, retention loops) and assist sales/CRM and solutions teams in high-impact client pitches

• Guide and support funnel development through inbound and outbound lead generation in collaboration with Sales, SDRs, Commercial Strategy and Marketing teams

• Develop and promote industry thought leadership while also serving as our Tech sector expert at industry conferences and client events

• Foster cross-functional collaboration with sales (hunters, farmers), solutions, strategy, enablement, product and marketing teams as a GTM prime and drive execution

Qualifications and Experience

• Minimum of 7–10 years working directly with VC-backed or high-growth tech companies in Ecommerce, SaaS, Social Media, Travel Tech, Auto Tech, Consumer Tech or Gaming 

• Functional understanding of customer experience technologies and/or operations (customer acquisition, care/support, loyalty and retention, trust and safety, AI data training, etc.)

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus

• Experience driving revenue targets and influencing sales outcomes in a Presales, Solutions or Product Marketing role with a proven track record 

• Experience speaking at tech meetups, user groups or conferences; building networks within startup incubators, accelerators or investor circles

• Excellent communication and presentation abilities; particularly in engaging executive stakeholders and driving cross-functional collaboration.

Location: US (Remote)

Pay:

The base compensation range for this position is $116,000 - $145,000 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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